The effect of Corporate Social Responsibility (CSR) initiatives on consumers??? identification with companies

Abstract

Yuan-Shuh Lii

This study focuses on the relative influences of three types of Corporate Social Responsibility (CSR) initiatives, sponsorship, cause-related marketing, and philanthropy, on consumers’ identification with consumer-company (C-C identification). Two hundred and forty-six subjects participated in a betweensubjects factorial design experiment. The test results revealed that philanthropy had a stronger effect on C-C identification than did sponsorship or cause-related marketing. In addition, C-C identification was found to have a significant and positive influence on consumers’ use of citizenship behaviors (in-role and extra-role). This finding provides further support for the argument that corporations must be concerned with the employment of CSR initiatives because different types of CSR initiatives trigger different perceptions of the corporation and different behavioral intentions.