The Concepts, Contents and Practices Of Citizen Charters in Ethiopia: The Case of Addis Ababa City Administration Trade Bureau

Abstract

Jemal Abagissa*

The main test of a traditional system of administration is delivering goods and services in an efficient and effective manner. The administrations of developing countries are often termed as traditional administrative systems and various scholars claim that a traditional administrative system is ineffective, insensitive, inefficient and often hostile to the very people they are supposed to serve.