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A study of the critical factors of the job involvement of financial service personnel after financial tsunami: Take developing market (Taiwan) for example

Abstract

Cheng Chun Hao, Hsieh Chi Jung, and Ouyang Yenhui

If there is serious “financial tsunami”, the financial service personnel may lose confidence and this may influence their job involvement, and even, lose their job. This article attempts to understand the critical factors of their job involvement after suffering from the “financial tsunami” attack. We put forward some suggestions to restore the job involvement of the financial service personnel. The empirical discovered “Perceived Organizational Supports” (POS) was the significant direct effect on job involvement of employees. Peer relationship can positively have an influence on job involvement through POS; the direct effect was weaker than the indirect effect. These results demonstrated that peer relationship was conducive to job involvement of the financial service personnel via the five constructs of POS. In another result, the direct effect of financial service personnel’s guanxi networks on job involvement was weaker than the indirect effect on job involvement. Perhaps, suffering the excessive losses on investment, the investors were more conservative and this gradually resulted in minimizing the direct effect of guanxi networks which became unobvious on job involvement. It is very worthwhile to keep discussing this topic for future research.

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